Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLII4001A Mapping and Delivery Guide
Coordinate quality customer service
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | TLII4001A - Coordinate quality customer service |
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Description | This unit involves the skills and knowledge required to coordinate quality customer service in operations including planning to meet internal and external customer requirements, ensuring delivery of quality service, and monitoring, adjusting and reporting customer service. Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work must be carried out in compliance with the relevant regulations.Work is performed under general supervision. It involves the application of the routine procedures to the coordination of quality customer service. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Plan to meet internal and external customer requirements |
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Element: Ensure delivery of quality service |
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Element: Monitor, adjust and report customer service |
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